This site is intended for healthcare professionals

Go to /sign-in page

You can view 5 more pages before signing in

Vi) developing the rapport

Last reviewed dd mmm yyyy. Last edited dd mmm yyyy

Authoring team

vi) DEVELOPING THE RAPPORT

22. Non-verbal behaviour: demonstrates appropriate eye contact, posture and position, movement, facial expression and use of voice.

23. Use of notes: if reads, writes notes or uses a computer, does so in a way which does not to interfere with dialogue or rapport.

24. Acceptance: acknowledges patient's views and feelings, accepts patient's legitimacy and is not judgmental.

25. Empathy and support: expresses concern, understanding, and willingness to support; acknowledges the patient's efforts to cope and any appropriate self-care measures taken.

26. Sensitivity: deals sensitively with embarrassing and disturbing topics and also physical pain, including when associated with physical examination.


Create an account to add page annotations

Annotations allow you to add information to this page that would be handy to have on hand during a consultation. E.g. a website or number. This information will always show when you visit this page.

The content herein is provided for informational purposes and does not replace the need to apply professional clinical judgement when diagnosing or treating any medical condition. A licensed medical practitioner should be consulted for diagnosis and treatment of any and all medical conditions.

Connect

Copyright 2024 Oxbridge Solutions Limited, a subsidiary of OmniaMed Communications Limited. All rights reserved. Any distribution or duplication of the information contained herein is strictly prohibited. Oxbridge Solutions receives funding from advertising but maintains editorial independence.