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Iv) understanding patient's perspective

Authoring team

iv) UNDERSTANDING THE PATIENT'S PERSPECTIVE

13. Ideas and concerns: explores and acknowledges the patient's ideas (beliefs about causation) and concerns (worries) regarding each problem.

14. Effects: finds out the effects on the patient's life.

15. Expectations: finds out what help the patient had expected for each problem.

16. Feelings and thoughts: encourages the patient to express feelings and thoughts.

17. Cues: picks up verbal and non-verbal cues (body language, facial expression and affect) and checks and acknowleges them appropriately.

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