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ii) IDENTIFYING THE REASONS FOR ATTENDANCE
4. The patient's agenda: identifies the problems or issues the patient wishes to address ('What would you like to discuss today?'.. 'What can I do for you?').
5. Screening: checks and confirms the list of problems ('So that's the headaches and the tiredness. Anything else?').
6. Agenda setting: negotiates the agenda, taking the patient's and the doctor's needs into account.
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