iv) UNDERSTANDING THE PATIENT'S PERSPECTIVE
13. Ideas and concerns: explores and acknowledges the patient's ideas (beliefs about causation) and concerns (worries) regarding each problem.
14. Effects: finds out the effects on the patient's life.
15. Expectations: finds out what help the patient had expected for each problem.
16. Feelings and thoughts: encourages the patient to express feelings and thoughts.
17. Cues: picks up verbal and non-verbal cues (body language, facial expression and affect) and checks and acknowleges them appropriately.
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