Aims: To make information easier to remember and understand
34. Logical: subdivides information and presents it in sequence.
35. Markers: uses explicit categories and signposts ('There are three important things.. Now shall we move on to..')
36. Reinforces information: repeats information and summarises.
37. Clarity: uses concise, easily understood statements and avoids or explains jargon.
38. Visual methods: uses diagrams, models and written information and instructions.
39. Feedback: checks understanding of information and plans by, for example, asking the patient to restate in own words; clarifies if necessary.
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