Ix) aiding recall and understanding

Aims: To make information easier to remember and understand

34. Logical: subdivides information and presents it in sequence.

35. Markers: uses explicit categories and signposts ('There are three important things.. Now shall we move on to..')

36. Reinforces information: repeats information and summarises.

37. Clarity: uses concise, easily understood statements and avoids or explains jargon.

38. Visual methods: uses diagrams, models and written information and instructions.

39. Feedback: checks understanding of information and plans by, for example, asking the patient to restate in own words; clarifies if necessary.