Byrne and Long studied over 2000 audio recordings and in 1976 described six phases in the consultation which give it a logical structure.
The model is useful for analysing 'dysfunctional' consultations where the patient may be misunderstood and dissatisfied while the doctor may be frustrated.
Byrne and Long also described a spectrum of consulting styles, one extreme being doctor-centred and the other, patient-centred.
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