This site is intended for healthcare professionals

Go to /sign-in page

You can view 5 more pages before signing in

Documenting calls

Last reviewed dd mmm yyyy. Last edited dd mmm yyyy

Authoring team

Write down for medicolegal as well as safety reasons:

  • exact times when you answered the call and when you actually saw the patient
  • patient's full name, age and date of birth
  • the full address and phone number
  • a summary of all phone advice, signed with time and date
  • a contemporaneous record of all visits - don't leave till later if at all possible

Remember or indicate the need for claim procedures (night visits, temporary residents, emergency treatment, etc).

Create an account to add page annotations

Add information to this page that would be handy to have on hand during a consultation, such as a web address or phone number. This information will always be displayed when you visit this page