Violent behaviour
- don't go alone to suspected violent patients or put yourself in a vulnerable position - the police are willing to meet you there or at the surgery
- make sure someone knows where you are and when you should be back
- ensure adequate help and medication are immediately available
- make sure you can get away rapidly and don't take chances
- don't let the patient feel cornered
- listen, talk calmly and do not argue with the patient
- do not attempt to restrain the patient in any way unless you are well supported
- if there are medical reasons to restrain the patient, proceed quickly and use the minimum of force
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